Service Agreement & Terms
Last updated: October 2026. Please review our booking conditions, safety guidelines, and customer protections.
1. Booking & Confirmation
Hit Bali provides online reservations and chauffeur services for private day tours, mountain treks, and transfers across the Indonesian islands. All bookings are confirmed upon receipt of booking details and payment agreement via email or WhatsApp.
2. Pricing & Currency
All prices are displayed in Indonesian Rupiah (IDR) and estimated United States Dollars (USD). In accordance with Indonesian Bank regulations, transactions processed locally are billed in Indonesian Rupiah. We guarantee zero hidden booking fees or mandatory shopping commissions.
3. Cancellation & Refunds
- Cancellations made 24+ hours prior: 100% full refund with zero cancellation penalty.
- Weather Cancellations: If extreme weather or natural factors force cancellation of outdoor treks (such as Mount Batur or Ijen), travelers may choose an immediate full refund or a free date reschedule.
- Refund Processing: Refunds are initiated within 3-5 business days back to the original method of payment.
4. Passenger Safety & Conduct
Passengers must follow safety instructions provided by licensed mountain guides and boat crew. Travelers participating in volcanic climbs or marine sports are advised to maintain personal travel health insurance.
5. Contact & Legal Entity
Hit Bali is operated under licensed Indonesian travel agency regulations.
Address: Jl. Raya Kerobokan No. 100, Kuta Utara, Bali 80361
Direct Support: hi@hitbali.com | +62 813 1234 6253