Frequently Asked Questions

Hit Bali is an Indonesian licensed travel and destination operator providing verified online bookings for private tours, multi-day itineraries, speedboats, and private driver services across Bali and neighboring islands. Over the years, we have welcomed over 60,000 international travelers and partnered with more than 40 vetted local operators and guides. Hit Bali holds the Tripadvisor Travelers' Choice 2025 recognition and is rated 4.7 on Google, 4.2 on Tripadvisor, and 5.0 by our direct travelers.

Pick a tour, fill in your details and click “Book” — it takes a couple of minutes. A dedicated concierge will get in touch using WhatsApp or email to confirm all details. Once confirmed, you'll receive your booking voucher with full driver details, timing, and pickup instructions.

• Payments are processed through a major Indonesian payment aggregator — funds are credited instantly, and every transaction is fully secure. • Some services on our website can be paid for on the day of the trip, but most require a partial or full prepayment. If you'd like to pay for a tour on the day of your trip, please check with our concierge in WhatsApp chat. • You can pay online securely by VISA, MasterCard or PayPal. • Online, you can either pay the prepayment deposit amount or cover the full cost of the service you've selected. • Any remaining balance is paid in Indonesian rupiah (IDR) or USD on the day of the trip directly to your chauffeur. • If you have any questions, our booking managers are available 24/7 on WhatsApp (+6281312346253).

After your tour is completed, our concierge will send you a direct link to share your feedback. You can also leave a review directly on our Google Business profile or Tripadvisor page. We genuinely value your feedback to continually elevate our service!